Returns Policy

We hope that you are satisfied with your purchase, but if you are not completely satisfied for any reason and wish to return/exchange an item, get-shoe offers a 7-day return policy for all products that have not been worn or used. You must return any items to us within 7 days after you receive your order. Otherwise, we are unable to process returns that are received outside of this timeframe.

Item Condition

It is particularly important to note that all products must be returned in the same unworn and unused condition in which they were received. Returns showing any signs of wear or damage, including but not limited to creased uppers and scuffed leather soles, may not be accepted and will either be returned to you or a charge for a loss in value will be incurred (this will be deducted from your refund). All shoes should be tried on with care on carpeted floors.

How to Return

We offer a simple and convenient returns service via DHL/UPS. Using this service will incur a charge of $30.00, which will be deducted from your refund.

Please contact our customer service team and provide details of your order and the products that you wish to return. A DHL shipping label will be emailed to you, which you will need to print and attach to the package.

Goods must be returned securely in their original packaging. You are responsible for the condition of any products returned during transit.

Exchanges

We are not able to offer an exchange service. If the size is not suitable for you, please return the original purchase that is not required and place a new order with the correct size for the replacement. Then please return the incorrect one to our warehouse. Our customer service will tell you how to do so.

Faulty Goods

If you believe a product is faulty, please contact a member of our customer service team as soon as you notice the defect, preferably before trying the shoes on. If the reported fault is deemed to be a result of wear and tear, and the shoes have been worn, then we cannot accept responsibility. In the majority of cases, we will need to inspect the goods, so a collection of the product will be arranged. After inspecting the product, we will contact you to discuss the appropriate resolution.

For the most part, the stock held by get-shoe.com is straight off the production line. However, there will be instances where items have been returned and put back into stock. All returning items are checked and processed before being put back into stock. Very minor creasing from a product being tried on is not deemed to be a fault and will not be accepted as a fault.

Refunds

Once we have received your return, we will inspect the items before issuing a refund to assess their condition. Any products not returned in the same new and unworn condition may result in a charge that is deducted from the refund, or risk being rejected altogether.

Once the refund has been authorized, you will receive an email confirming that it has been processed and the amount credited.

Refunds will be issued against the same payment method used for the original purchase and in the same currency, less the initial outbound shipping cost and any subsequent return shipping costs as detailed on this page under How to Return. Typically, payments will be refunded within 72 hours of being processed, but it could take up to 10 business days to appear in your account.

Please note, products returned to us without prior notice may not be refunded.

Cancellations

Please contact our customer service within 48 hours after you place the order, and they will assist you with how to cancel your order. Otherwise, your order will be shipped as normal.

Tips:

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or incorrect, the consumer is not required to bear the shipping fee for this reason.

If you have any further questions, please contact our Customer Service Team, who will be happy to assist you.

Customer Service: support@get-shoe.com